Firmware Support
Firmware Support
Request approved firmware for your exact drive model and serial number.
Firmware Support
Enter the part number and optional serial number to prepare an email request.
Contact support for a firmware package approved for your exact part number and serial number. [email protected]
⚠️ Critical Firmware Upgrade Instructions
- Data Backup: Always create a comprehensive backup of all mission-critical data on the SSD prior to flashing to prevent unexpected data loss.
- Do Not Interrupt: Never disconnect host power, unseat the drive, or reboot the operating system during the update procedure.
- Model Validation: Verify that the target Model (PN) and NAND flash lot match exactly. Incorrect binaries may cause drive lockups.
- Enterprise Staging: For datacenter production clusters, validate in staging environments or contact FuEpoch Enterprise Engineering for live migration support.
Firmware Repository Overview
Browse and retrieve previous release candidates or full-line firmware packages via the filters below.
| Product Model | Interface / Protocol | Firmware Version | Release Date | Download |
|---|---|---|---|---|
| FX-VT4000-U2E4-01T-T-I | U.2 / PCIe Gen4 | v4.2.0-Enterprise | 2026-05-12 | Contact Support |
| FX-AP9900-M2E5-02T-T | M.2 / PCIe Gen5 | v5.1.2-Pro | 2026-06-01 | Contact Support |
| FX-OB5000-M2E4-01T-T | M.2 / PCIe Gen4 | v2.0.4-Plus | 2026-04-20 | Contact Support |