Privacy Policy & Statement

1. Introduction

FuEpoch (hereinafter referred to as "we" or "FuChip Microelectronics") recognizes the importance of your personal information and places paramount value on the information security of enterprise clients and individual consumers. This Privacy Statement applies to the official website operated by FuEpoch (www.fuepoch.com), related client management software (such as FuEpoch SSD Manager), firmware download portals, and customer service channels.

Please read and understand this Privacy Statement carefully before browsing our website, utilizing our tools, or submitting any personal or enterprise data. By accessing this website or providing information to us, you acknowledge and agree to be bound by the terms outlined herein.

2. Types of Information We Collect

To deliver enterprise-grade storage solutions, reliable technical support, and comprehensive warranty coverage, we may collect two categories of information:

2.1 Information You Provide Voluntarily

• Commercial & Contact Information: When you submit inquiries through "Contact Sales", "Partner Portal", or support tickets, we may collect your name, email address, corporate entity name, telephone number, and procurement or system integration specifications.
• Service Support & Verification Telemetry: When executing serial number verification, initiating RMA warranty requests, or downloading enterprise whitepapers, you may provide drive serial numbers, proof of purchase, and fulfillment shipping details.

2.2 Technical & Browsing Data Collected Automatically

• Device & Server Log Data: When you navigate this website, our servers automatically record network logs, including IP addresses, browser specifications, operating system details, access timestamps, and viewed resources.
• Cookies & Local Storage Technologies: We utilize cookies and client-side storage technologies to optimize browsing performance, evaluate telemetry metrics, and preserve your language and interface preferences.

3. Purposes of Data Processing

We collect and process your information in accordance with principles of legality, legitimacy, and necessity, primarily for the following purposes:

• Responding to commercial inquiries, formulating customized storage solutions, and facilitating enterprise sales engagements.
• Executing post-sale product warranties, verifying drive authenticity, distributing firmware release notifications, and managing RMA returns.
• Optimizing web infrastructure, refining user interactions, and conducting internal statistical analyses and security compliance audits.
• Complying with applicable legal and statutory obligations, industry compliance frameworks, and regulatory agency mandates.

4. Information Sharing, Disclosure & Security Safeguards

We maintain strict confidentiality over your personal and enterprise data. We do not sell, rent, or unauthorizedly disclose your information to third parties, except under the following specific circumstances:

• Affiliates & Authorized Operational Partners: When fulfilling technical services, logistics distribution, or customer support operations, necessary information may be shared with vetted partners bound by stringent non-disclosure obligations.
• Legal Compliance & Public Safety: We may disclose records in response to lawful court subpoenas, judicial proceedings, government oversight bodies, or statutory law enforcement mandates.

Data Security Safeguards: We employ industry-standard physical, technical, and managerial safeguards—including SSL data transit encryption, hardened firewalls, and least-privilege role-based access controls—to protect information from unauthorized access, alteration, disclosure, or loss.

5. Your Rights & Choices

Pursuant to relevant data protection regulations, you are entitled to exercise the following rights regarding your personal information:

• Access & Rectification: You maintain the right to inspect personal data in our custody and request the rectification of inaccurate or incomplete records.
• Right to Erasure: Under defined statutory or operational circumstances, you may request the deletion of your personal records.
• Withdrawal of Consent: You may disable cookies via browser configuration or withdraw consent regarding marketing communications at any time.

6. Protection of Minors

Our website, hardware products, and enterprise services are oriented toward B2B corporate customers, system integrators, and adult technology professionals. We do not knowingly solicit or collect personal information from minors. If you are a minor, please obtain the explicit consent of a legal guardian prior to engaging our services.

7. Revisions to this Privacy Statement

We may update this Privacy Statement periodically to reflect evolving operational practices or regulatory amendments. Significant revisions will be prominently posted on this page and will take effect upon publication. We encourage regular review of this page to stay informed of our latest privacy safeguards.

8. Contact Us

If you have questions, inquiries, complaints regarding this Privacy Statement, or wish to exercise statutory data rights, please contact our compliance division via:

• Legal & Compliance Department: FuChip Microelectronics (FuEpoch) Privacy & Compliance Division
• Email: [email protected]
• Official Portal: www.fuepoch.com